Frequently Asked Questions (FAQ)
Where is the store based?
Garden Grove, CA
United States of America
What is this store's return and exchange policy?
No returns and exchanges. However, please contact us within 14 days of receiving your order if anything is wrong with the order upon arrival.
What if something is wrong with my order?
If you have a problem with an order from this store, please contact the store directly through the Contact page.
Do you accept orders placed outside of the US?
Update January 2021: For international buyers, USPS currently ships to select countries due to the pandemic. Please check USPS and this site to see if your country is able to accept US parcels. Any additional payment from customs is to be paid by the buyer and not the seller.
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Yes! I do accept international orders.
How long will it take to receive my order?
Due to current circumstances with the pandemic, there is a chance of shipping delays.
Domestic orders may take up to 14 days or more, depending on the efficiency of your local postal service.
For international buyers, first check USPS and this site to see if your country is able to accept US parcels. After your order is shipped, it may take 14 to 60 days to arrive. You may also track you package with the provided tracking number.
Any additional payment from customs fees is to paid by the buyer and not the seller.
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You will receive a notification when your package has shipped. This is usually within 3 days after your order has been confirmed. Once shipped most domestic orders take anywhere from 7 to 14 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.
What does "Pre-Order" mean, how do I pre-order, and when can I expect my order?
What: A preorder is an order placed for an item which has not yet been released or manufactured.
How: Add the preorder to your cart and check out like you normally would. Your payment will be processed and you will be notified when your order is ready to be shipped.
When: Please check the item notes of the estimated production and shipping time.
IMPORTANT NOTES ABOUT PREORDERS:
- Make sure your shipping address is updated and current
- Make absolute sure you have read the product notes and know when shipping times will be
- Understand it may take a while to receive your order, make sure you are okay with that
What happens if I purchase a pre-order item AND regular store item?
The regular purchase item will be held back to combine-ship with your pre-order item. If you want your regular item sooner, you will need to order it separately.
My question isn't here!
Please use the Contact form below to reach out for an answer! I will reply within 24-48 hours.